Frequently Asked Questions

What’s Rockloader?

Rockloader is an exchange platform that makes it easy to sell your Bitcoin and gift cards for cash.

Why should I use Rockloader?

Rockloader offers a simple, safe, and convenient way to sell gift cards. To provide our customers with peace of mind, we securely process every bitcoin and gift card transaction.

Do you have a location I can go to sell my gift card(s)?

Currently we only have an online presence. We do not have any physical locations.

What are your hours of operation?

We operates 24/7. Mondays to Sundays. All day, all night.

What’s Bitcoin?

Bitcoin is an online currency that can be sent to anywhere in the world using the internet.

Bitcoin wallet address

A Bitcoin address looks like a long string of random letters and numbers. Addresses are used when you want to send, receive or store bitcoin. You can also see all transactions just like your online banking. Example: 3Fi8T8tgW3vfpw7AYsGMN7QkS1ywC2pbm8

How can I sell my Bitcoin?

Quickly sell your Bitcoin in 1-2 minutes by following the steps on our SELL PAGE

How can I sell my gift card?

Have unused or unwanted gift cards or e-gift codes? You can sell them conveniently and quickly.
Simply follow the instruction on our SELL PAGE, you will be done in no time.


Sell your Amazon gift card following the steps below:

  • Upload full picture of the receipt showing CARD SERIAL NUMBER, PAYMENT METHOD and DATE for examination.
  • Upload full picture of the Amazon gift card showing all four sides and card serial (Barcode) number.
  • The Serial Number on the receipt MUST match the Serial number on the gift card to Confirm receipt belongs to the card OTHERWISE it will be REJECTED and TRADE CANCELLED.

  • When will I receive payment?

    Once we receive your order we process and pay instantly.

    How long does it take to process a gift card?

    For iTunes, Amazon, steam and google the turnaround time is 5-10 minutes while other cards such as Apple, Wal-Mart, Sephora, Nordstrom, E-bay etc. takes between 1-3 hours to process.

What is a cash Receipt?

A cash receipt is simply a receipt that indicates that a gift card was paid for with Cash. Meaning cash was given in exchange for the gift card. See example below:

Why Cash receipts have more value?

Cash receipts are more valuable because they considerable have low risk, purchases cannot be easily charged back and has higher market demand.

What is a debit receipt?

A Debit receipt is simply a receipt that indicates that a Debit ATM CARD was used in paying for the gift card. See example below:

What is a credit card receipt?

A Credit card receipt is simply a receipt that indicates that a gift card was bought with a Credit ATM CARD. Examples of credit ATM cards are: Amex card, Discover card, MasterCard, Visa card, Visa debit card, etc. See example below:

NOTE: so long as it is not indicated as CASH or DEBIT, it is categorised as a CREDIT card receipt.

What is an activation receipt?

Activation receipt is a receipt showing that a gift card has been successfully activated for use. An activation receipt is neither a cash, debit nor credit card receipt. See example below:

Trade chat is not loading or initializing?

To begin with, please clear cache and cookies and try using a different browser.

Getting an error when uploading file on the trade chat?

Please check that your network connection is good and that you are uploading an appropriate image file, also try using a different browser. We have a validation in place making sure that non-image files will not be uploaded. Also, this error can appear on a limited number of phones that are uploading an empty file.